At House Destock, we want our customers to be satisfied with their purchases. Our Return & Refund Policy outlines the terms for returns and refunds of products bought through https://house-destock.com/.
1. Eligibility for Returns
You may return products within 30 days of receipt for a refund or exchange. To be eligible for a return:
- Items must be in their original packaging, unused, and in the same condition as when received.
- Proof of purchase (e.g., order confirmation) must be provided.
2. Process for Returns
To initiate a return, please contact us at contact@house-destock.com with your order details. We will provide instructions on how to proceed with the return. The customer is responsible for return shipping costs unless the product is defective or incorrect.
3. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund:
- Approved Refunds: Will be processed within 7-10 business days to your original payment method.
- Partial Refunds: May be issued if the returned item shows signs of wear or is not in original condition. Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
We only replace items if they are defective or damaged upon receipt. For an exchange request, please contact us at contact@house-destock.com, and we will guide you through the process.
5. Non-Returnable Items
Certain items are ineligible for return, including:
- Gift cards
- Final sale or clearance items
- Any items specified as non-returnable at the time of purchase
6. Late or Missing Refunds
If you have not received a refund within the specified time, please first check with your bank or credit card company, as processing times vary. If you still have issues, contact us at contact@house-destock.com.
7. Contact Us
For questions about returns, exchanges, or refunds, please contact us at:
- Email: contact@house-destock.com
- Address: Kalymnou, 1, 6037, Larnaca, Cyprus